Refund & Return Policy
At DigitalRise, we want you to be happy with your order. Because many of our products are printed or made according to customer specifications, returns and refunds work differently from ordinary retail products.
Custom and Printed Orders
Most printing orders are customised or produced according to the specifications selected by the customer. Once production has started, an order cannot be cancelled, changed, or refunded simply because the customer has changed their mind or wants different specifications. This includes changes such as: Paper size or paper type Paper finish Quantity Colour or design choices T-shirt size or colour Printing method Other specifications selected or approved when placing the order Please review your order details carefully before approving it for production.
Before Production
If you need to change or cancel an order, contact DigitalRise as soon as possible. We may be able to make changes or cancel the order only if production has not yet started. If work has already begun, cancellation or changes may no longer be possible.
Errors or Defective Products
If we make an error in producing your order, or you receive a product that is defective or substantially different from what you ordered, please contact us as soon as possible after receiving it. We may request photographs or other information to help us assess the issue. Where the issue is confirmed to be our error, we may offer an appropriate remedy, such as: A correction or reprint Replacement of the affected items A refund, where appropriate
Customer-Supplied Artwork
Customers are responsible for checking and approving their artwork before production. DigitalRise is not responsible for spelling mistakes, incorrect information, low-resolution artwork, incorrect colours, or other errors contained in customer-supplied artwork that was approved for production. Where we identify an obvious issue before production, we may contact you for clarification.
Changes After Approval
Once an order or artwork has been approved for production, changes requested by the customer may not be possible. If a change can be made before production begins, any additional costs may be charged to the customer.
Returns
Because many of our products are custom-made or printed specifically for individual customers, we generally do not accept returns simply because a customer has changed their mind or would prefer a different specification after production. For example, if you selected a matte finish and later decide that you would prefer a glossy finish, the order cannot be returned or refunded on that basis. If there is a genuine production error or defect, please contact us so that we can review the order.
Non-Custom Products
For products that are not customised or printed specifically for a customer, any applicable return or refund arrangements will be communicated in the relevant product description or at the time of purchase.
Contact Us
If you have an issue with your order, please contact DigitalRise as soon as possible after receiving it through our Contact Us page. Please include your order details and, where relevant, photographs showing the issue.
DigitalRise
Rise Above the Ordinary